jivosite.com Reviews

JivoSite is a live chat and communication platform for websites. It allows businesses to interact with their website visitors in real-time, providing customer support, sales assistance, and lead generation. The platform offers various features, including live chat, callback requests, online customer support, and website visitor monitoring. JivoSite is designed to help businesses improve their customer service and increase sales by engaging with website visitors in a more personalized and immediate manner.

Key features of JivoSite include:

1. Live Chat: Real-time messaging with website visitors, allowing businesses to provide immediate assistance and support.
2. Callback Requests: Visitors can request a callback from a business representative, enabling direct communication over the phone.
3. Online Customer Support: Businesses can offer online support to address customer inquiries and issues.
4. Visitor Monitoring: Real-time monitoring of website visitors, including their location, browsing behavior, and referral source.
5. Proactive Chat Invitations: Businesses can initiate chat conversations with visitors based on predefined criteria, such as time spent on the website or specific pages visited.
6. Mobile Apps: JivoSite offers mobile apps for iOS and Android, allowing businesses to stay connected and respond to customer inquiries on the go.
7. Integration with CRM and Helpdesk Systems: JivoSite can be integrated with customer relationship management (CRM) and helpdesk systems to streamline communication and data management.
8. Multilingual Support: The platform supports multiple languages, enabling businesses to communicate with a diverse range of website visitors.

Overall, JivoSite aims to facilitate better communication between businesses and their website visitors, leading to improved customer satisfaction, increased sales, and more efficient customer support operations. By leveraging real-time chat and visitor monitoring, businesses can engage with their online audience in a more personalized and proactive manner, ultimately enhancing the overall website experience for visitors.”

the reasons behind this review :
Live Chat, Callback Requests, Online Customer Support, Visitor Monitoring, Proactive Chat Invitations, Mobile Apps, Integration with CRM and Helpdesk Systems, Multilingual Support