halp.com Reviews

https://halp.com redirected to https//www.atlassian.com during the time we crawled it. Halp is a conversational ticketing solution for modern teams. It allows users to capture, prioritize, assign, and report on requests directly in Slack or Microsoft Teams. Halp has evolved into Jira Service Management, which is a more comprehensive platform for IT and business teams. With Jira Service Management, users can create and manage requests directly in Slack or Microsoft Teams, leveraging the power of Jira's robust features.

Key Features:

1. **Ticketing from Conversations:** Halp (now integrated into Jira Service Management) allows users to turn any message into a trackable request using emoji reactions, slash commands, or message actions. This streamlines the process of capturing and managing requests within the conversation platform.

2. **Automation and Workflow:** Jira Service Management offers powerful workflow automation, allowing users to leverage emoji shortcuts and automations to route requests and manage them efficiently.

3. **Custom Request Types:** Users can create custom request types in Jira Service Management to capture important context and eliminate unnecessary back and forth, ensuring that all relevant information is included in the ticket.

4. **Reporting and Metrics:** Jira Service Management provides robust reporting capabilities, allowing teams to track key metrics such as volume, resolution times, SLAs, and more. This visibility helps in recognizing the team's efforts and quantifying resource needs.

5. **Direct Management in Slack or Microsoft Teams:** Agents can reply, update, prioritize, and resolve open issues directly within the Slack or Microsoft Teams interface, streamlining the support process.

Integration with Jira Ecosystem:

Jira Service Management is part of the larger Jira ecosystem, which includes Jira Software, Jira Align, and Jira Work Management, among others. This integration allows for seamless collaboration and visibility across different functions within an organization.

Scalability and Plans:

Jira Service Management offers plans that scale with the team's needs, and it is available for free on every plan. This makes it accessible to teams of various sizes and ensures that they can benefit from conversational ticketing and support management.

Resources and Support:

Jira Service Management provides a range of resources, including product guides, webinars, and technical support, to help users get started and make the most of the platform.

Atlassian's Focus on Collaboration and Productivity:

Atlassian, the company behind Jira Service Management, is known for its focus on collaboration and productivity tools for teams. Their products are designed to streamline work processes and improve efficiency.

In summary, Halp's integration into Jira Service Management has expanded its capabilities and positioned it as a comprehensive solution for conversational ticketing and support management within the larger Jira ecosystem. By leveraging Jira's robust features and integration with Slack and Microsoft Teams, teams can efficiently capture, manage, and report on requests, ultimately improving their support processes and productivity."

the reasons behind this review :
Conversational ticketing solution for modern teams, Integration with Slack and Microsoft Teams, Evolved into Jira Service Management, Ticketing from conversations, Automation and workflow, Custom request types, Reporting and metrics, Direct management in Slack or Microsoft Teams, Integration with Jira ecosystem, Scalability and plans, Resources and support, Atlassian's focus on collaboration and productivity