getsatisfaction.com Reviews

Get Satisfaction is a customer community platform that helps companies build better relationships with their customers. It allows businesses to engage with their customers, gather feedback, provide support, and build a community around their products or services. The platform provides tools for customer support, ideation, and social marketing, enabling companies to connect with their customers in a more meaningful way.

Get Satisfaction is used by a wide range of companies, from small businesses to large enterprises, across various industries. It is designed to be user-friendly and customizable, allowing businesses to create a community that reflects their brand and values.

Key features of Get Satisfaction include:

Customer Support: Companies can use Get Satisfaction to provide customer support, answer questions, and address issues in a public forum. This transparency can help build trust and demonstrate a commitment to customer satisfaction.

Idea Management: The platform allows customers to submit ideas for product improvements or new features. Other users can then vote on these ideas, providing valuable feedback for the company.

Community Building: Get Satisfaction helps companies create a sense of community around their products or services. Customers can connect with each other, share experiences, and offer advice.

Social Integration: Get Satisfaction integrates with social media platforms, allowing companies to engage with customers across various channels.

Analytics: The platform provides analytics and reporting tools to help companies understand customer behavior, sentiment, and the overall health of their community.

Get Satisfaction aims to empower companies to listen to their customers, act on their feedback, and ultimately improve the customer experience. By fostering a collaborative and transparent relationship with customers, businesses can build loyalty and drive growth.

Overall, Get Satisfaction is a valuable tool for companies looking to prioritize customer satisfaction and leverage the power of community engagement.”

the reasons behind this review :
Customer Support, Idea Management, Community Building, Social Integration, Analytics