firstdirect.com Reviews

https://firstdirect.com redirected to https//www.firstdirect.com during the time we crawled it. First Direct is a well-established and reputable bank in the United Kingdom. It was established in 1989 and has been operating for over three decades. The bank is known for its online and personal banking services, and it has a significant customer base, with over 1.9 million customers, many of whom have been with the bank for over a decade. This longevity and customer loyalty are positive indicators of the bank’s reliability and trustworthiness.

First Direct emphasizes its commitment to customer service and offers various banking services, including current accounts, mortgages, loans, credit cards, savings accounts, and insurance products. The bank also provides online and mobile banking options, allowing customers to manage their finances conveniently.

One notable feature highlighted on the website is a promotional offer for new customers, where they can receive a cash incentive for switching their accounts to First Direct. While promotional offers are common in the banking industry, it’s essential for customers to review the terms and conditions of such offers to understand any requirements or limitations.

The website also provides information about the bank’s approach to security and fraud prevention. This is crucial in the digital age, where online banking security is a top concern for customers. First Direct’s emphasis on security and its commitment to protecting customers’ financial information are positive signs.

Additionally, the website includes details about the Financial Conduct Authority (FCA) service quality survey results. This transparency in sharing customer feedback and survey data demonstrates a commitment to accountability and continuous improvement.

First Direct is a division of HSBC UK Bank plc, which is a well-known and established banking group. The website mentions that eligible deposits with HSBC UK Bank plc, including those with First Direct, are protected by the Financial Services Compensation Scheme (FSCS) up to a certain limit. This information is important for customers to understand the level of protection for their deposits.

The website also provides information about the bank’s involvement in the community, including its charity partners and the First Direct Arena. This community engagement can be seen as a positive aspect, as it reflects a broader commitment to social responsibility.

Overall, based on the information provided on the website and the reputation of First Direct as a long-standing and respected bank in the UK, it appears to be a safe and reliable financial institution. However, as with any financial decision, it’s essential for individuals to conduct their own research, review terms and conditions, and consider their specific financial needs before choosing a banking provider.”

the reasons behind this review :
Longevity and established reputation, Large customer base and customer loyalty, Emphasis on customer service, Range of banking services offered, Online and mobile banking options, Promotional offers for new customers, Focus on security and fraud prevention, Transparency in sharing customer feedback and survey data, Part of HSBC UK Bank plc, which is a well-known banking group, Deposits protected by the Financial Services Compensation Scheme (FSCS), Involvement in the community and social responsibility