coredial.com Reviews

CoreDial, now part of SkySwitch, is a cloud communications and UCaaS (Unified Communications as a Service) provider. The company offers a white-label platform for channel partners to deliver their own branded cloud communications services to businesses. CoreDial’s services include hosted PBX, VoIP, SIP trunking, and various unified communications and collaboration tools.

The acquisition of CoreDial by SkySwitch has implications for existing CoreDial customers and partners. It’s important to understand how this change may affect the services, support, and overall experience for those using CoreDial’s platform.

Here are some key points to consider:

1. Transition to SkySwitch Brand: With the acquisition, CoreDial’s services are now integrated under the SkySwitch brand. This means that existing CoreDial customers and partners will likely see changes in branding, marketing materials, and the overall presentation of the services they receive.

2. Customer Support: CoreDial customers and partners should be aware of the new contact information for customer support. This includes phone numbers, email addresses, and any updated processes for accessing technical support, billing inquiries, and other forms of assistance.

3. Service Continuity: It’s important to understand how the transition to SkySwitch will impact the continuity of services. Existing CoreDial customers should be informed about any changes in service offerings, features, and the overall user experience.

4. Billing and Payments: With the integration into SkySwitch, there may be changes in billing processes and payment platforms. Customers and partners should be aware of any updates to billing systems and how they can manage their accounts under the new structure.

5. Platform Access and Credentials: Any changes in the platform’s access URLs, login credentials, and user interfaces should be communicated clearly to ensure a smooth transition for existing users.

6. Communication and Updates: Clear and timely communication from SkySwitch and CoreDial is essential during this transition period. Customers and partners should be kept informed about any changes, updates, and important announcements related to the integration.

7. Partner Program and Inquiries: For channel partners and resellers, understanding how the acquisition affects the partner program, commission structures, and overall business relationship with SkySwitch is crucial.

8. Technical Support and Service Hours: Any changes in technical support availability, service hours, and escalation processes should be communicated to ensure that customers can receive assistance when needed.

9. Platform Discontinuation: Customers should be informed if there are any plans to discontinue the CoreDial platform in the future, and if so, what the transition process will entail.

10. People and Relationships: If there are changes in the personnel, account managers, or points of contact for customers and partners, it’s important to establish new relationships and ensure a smooth transition.

It’s important for both existing CoreDial customers and partners to stay informed about the integration into SkySwitch and to proactively address any questions or concerns they may have. Open communication and clear guidance from SkySwitch and CoreDial can help ensure a positive experience during this transition.”

the reasons behind this review :
Cloud communications, UCaaS, White-label platform, Hosted PBX, VoIP, SIP trunking, Unified communications, Collaboration tools, Acquisition by SkySwitch, Branding changes, Customer support contact information, Service continuity, Billing and payment changes, Platform access and credentials, Communication and updates, Partner program and inquiries, Technical support and service hours, Platform discontinuation, Personnel and relationship changes, Open communication, Clear guidance