cloudcall.com Reviews

CloudCall is a unified communications platform that integrates with CRMs to provide voice, SMS, and instant messaging capabilities. It is designed to enhance communication and productivity for businesses, particularly those that rely on CRM systems for customer interactions and data management. The platform offers various features, including click-to-call, screen pops, call notes, real-time coaching, and performance analytics. CloudCall aims to streamline communication processes, improve customer engagement, and provide valuable insights for businesses.

Key Features:

1. CRM Integration: CloudCall is designed to seamlessly integrate with popular CRM systems, such as Salesforce and Bullhorn. This integration allows users to access communication features directly within their CRM interface, enabling them to make calls, send SMS messages, and view call history without switching between different applications.

2. Click-to-Call: Users can initiate phone calls directly from their CRM platform by clicking on a contact’s phone number. This feature eliminates the need to manually dial numbers, saving time and improving efficiency.

3. Screen Pops: When a call is received or initiated, relevant customer information from the CRM is displayed in a pop-up window, providing users with context and enabling personalized interactions.

4. Call Notes: Users can add real-time notes during or after a call, capturing important details and insights related to customer conversations. These notes are automatically linked to the corresponding CRM records.

5. Real-Time Coaching: Managers can monitor calls in real time, provide feedback to team members, and track performance metrics. This feature is especially valuable for remote or distributed teams.

6. Performance Analytics: CloudCall offers analytics and reporting capabilities to track call volumes, durations, and outcomes. This data can be used to assess team performance, identify trends, and make data-driven decisions.

7. SMS Functionality: In addition to voice calls, CloudCall supports SMS messaging, allowing users to send and receive text messages from within the CRM platform.

8. Mobile App: CloudCall provides a mobile application that extends its functionality to smartphones and tablets, enabling users to stay connected and access communication features while on the go.

Overall, CloudCall aims to streamline communication processes, improve customer interactions, and provide valuable insights for businesses that rely on CRM systems. By integrating voice, SMS, and instant messaging capabilities with CRM platforms, CloudCall seeks to enhance productivity and collaboration, particularly for sales, customer service, and recruitment teams.”

the reasons behind this review :
Unified communications platform, CRM integration, Voice, SMS, and instant messaging capabilities, Click-to-call feature, Screen pops for contextual information, Real-time call notes, Real-time coaching for managers, Performance analytics and reporting, Support for SMS messaging, Mobile app for on-the-go access