blackhillsenergy.com Reviews

Black Hills Energy is a utility company that provides natural gas and electricity services to customers in several states, including Colorado, Iowa, Kansas, and Nebraska. The company has a long history, dating back to the late 1800s, and has evolved through various mergers and acquisitions to become the entity it is today.

Services Offered:

1. Natural Gas Services: Black Hills Energy provides natural gas to residential, commercial, and industrial customers. This includes the distribution of natural gas to homes and businesses, as well as related services such as metering and billing.

2. Electric Services: In addition to natural gas, the company also offers electric services, providing power to homes and businesses in its service areas. This includes maintaining the electric grid, responding to outages, and ensuring reliable electricity supply.

3. Green Forward Program: Black Hills Energy has a program called Green Forward, which allows customers to address the carbon footprint from their natural gas use. This program may involve options for renewable energy or carbon offsetting.

4. Service Guard: Service Guard is a program offered by Black Hills Energy to protect customers’ appliances from breakdowns. It may include coverage for repairs or replacements of essential home appliances.

5. Homeserve: Black Hills Energy partners with Homeserve, an independent provider of home repair service solutions. This partnership aims to help homeowners protect against the expense and inconvenience of home emergencies related to water, sewer, electrical, heating, and cooling systems.

6. New Construction and Existing Projects: The company provides utility service for new construction projects and advises customers to request service early in the construction process.

7. Rates and Regulatory Information: Customers can access information about current rates and regulatory details for residential or commercial utility services in their area.

8. Start/Stop/Move Service: Black Hills Energy offers a convenient online platform for customers to start, stop, or move their utility services. This can be useful for customers who are relocating.

Community Involvement:

Black Hills Energy is often involved in community initiatives and events. This can include sponsorships, partnerships with local organizations, and participation in programs that promote energy efficiency and environmental sustainability.

Safety and Reliability:

As a utility company, Black Hills Energy places a strong emphasis on safety and reliability. This includes regular maintenance of infrastructure, prompt response to outages or emergencies, and adherence to industry standards for the delivery of natural gas and electricity.

Environmental Stewardship:

Given the focus on energy services, Black Hills Energy likely has initiatives related to environmental stewardship. This can include efforts to reduce emissions, invest in renewable energy sources, and promote energy efficiency among its customer base.

Customer Service and Billing:

The company likely provides various options for customer service, including online account management, bill payment, and support for inquiries or issues related to utility services. This can include features like paperless billing and self-service account management.

Regulatory Compliance:

As a utility provider, Black Hills Energy operates within a regulated industry. This means that it must comply with regulations set by state and federal authorities, particularly in areas such as pricing, service quality, and environmental standards.

In summary, Black Hills Energy is a well-established utility company with a significant presence in multiple states. Its services encompass natural gas and electricity provision, with a focus on safety, reliability, and community engagement. The company likely has a strong emphasis on environmental responsibility and may offer various programs to support energy efficiency and sustainability. Customers can expect a range of services, including billing options, customer support, and initiatives to protect and maintain essential home appliances.”

the reasons behind this review :
Long history and established presence in multiple states. Offers natural gas and electricity services to residential, commercial, and industrial customers. Provides programs for energy efficiency and environmental responsibility, such as the Green Forward program. Partners with Homeserve to offer home repair service solutions. Involved in community initiatives and events, demonstrating a commitment to local engagement. Emphasis on safety, reliability, and adherence to industry standards for utility services. Likely offers various customer service options, including online account management and bill payment. Operates within a regulated industry and must comply with state and federal regulations. Strong focus on environmental stewardship and likely invests in renewable energy and emissions reduction initiatives.