libraryh3lp.com Reviews

LibraryH3lp is a customer service software platform designed for libraries, educators, and non-profits. It offers various communication channels, including real-time chat, email, and texting, as well as backup staffing and a 24/7 FAQ system. The platform is designed to be cost-effective, with annual subscriptions and optional extras. It emphasizes its flexibility and interoperability with other web products, and it's used by numerous libraries, educators, and non-profits. Key features include:

1. **Real-Time Chat:** LibraryH3lp provides a real-time chat feature that allows staff to engage with patrons online.
2. **Backup Staffing:** The platform offers professional backup staffing through a partner organization called Chatstaff, which can provide coverage 24/7/365.
3. **24/7 FAQ:** It includes a 24/7 FAQ system, allowing libraries to build public-facing or internal searchable knowledge bases.
4. **Email and Texting:** LibraryH3lp supports communication via email and texting, allowing patrons to reach out through these channels.
5. **Sharing Tool:** The platform includes a sharing tool that allows for screensharing, snapshots, and screencasting to enhance communication.
6. **Integration and Interoperability:** It emphasizes its ability to integrate with various web products, content management systems (CMS), learning management systems (LMS), and mobile apps.
7. **Open API:** LibraryH3lp provides an open API with an SDK, allowing for custom development and integration with other systems.
8. **Scalability:** It's designed to scale from single libraries to collaborations between libraries and even state-wide services.
9. **Unlimited User Accounts:** Each subscription includes unlimited user accounts, and access is browser-based with no downloads required.
10. **ALA-Accredited Staff:** The backup staffing provided by Chatstaff includes ALA-accredited librarians trained to deliver high-quality assistance.
11. **Feedback-Driven Development:** The platform emphasizes that feedback and suggestions from its user community directly influence its ongoing development.
12. **Company Background:** LibraryH3lp is developed by Nub Games, Inc., a software company led by Eric Sessoms, with a team that includes a chief information officer (CIO), a resident librarian, and an account and subscription management specialist.

Overall, LibraryH3lp appears to be a legitimate and established platform, offering a range of features tailored to the needs of libraries, educators, and non-profits. Its emphasis on real-time communication, backup staffing, and integration with existing systems aligns with the requirements of these organizations for efficient and effective customer service. The platform's long history, user base, and the presence of a free trial offer further support its credibility. However, as with any service, it's advisable for organizations to conduct their own due diligence and consider factors such as specific feature requirements, pricing, and user reviews before making a decision to adopt LibraryH3lp."

the reasons behind this review :
Real-Time Chat, Backup Staffing, 24/7 FAQ, Email and Texting, Sharing Tool, Integration and Interoperability, Open API, Scalability, Unlimited User Accounts, ALA-Accredited Staff, Feedback-Driven Development, Company Background