getfeedback.com Reviews

https://getfeedback.com redirected to https//www.getfeedback.com during the time we crawled it. GetFeedback is a customer experience platform that helps businesses understand and improve their interactions with customers. It offers tools for collecting and analyzing customer feedback, as well as integrating that feedback with other business systems, such as Salesforce. The platform aims to enable companies to take action based on customer insights, ultimately leading to better customer experiences and business outcomes.

Key features of GetFeedback include:

1. **Survey Creation:** Users can create customized surveys for various purposes, such as Net Promoter Score (NPS) measurement, Customer Effort Score (CES), Customer Satisfaction (CSAT), and more. The surveys can be designed with branding elements and are optimized for mobile devices.

2. **Feedback Collection:** GetFeedback provides multiple channels for collecting feedback, including email, SMS, and web intercepts. This allows businesses to gather input from customers at different touchpoints.

3. **Integration with Salesforce:** One of the notable aspects of GetFeedback is its seamless integration with Salesforce, a widely used customer relationship management (CRM) platform. This integration enables the direct capture of feedback within Salesforce, allowing for a more comprehensive view of customer interactions.

4. **Real-Time Reporting:** The platform offers real-time reporting and analytics, allowing businesses to monitor feedback trends and identify areas for improvement. This can be valuable for understanding customer sentiment and making timely adjustments.

5. **Actionable Insights:** Beyond just collecting feedback, GetFeedback aims to help businesses derive actionable insights from the data. This can involve identifying key drivers of customer satisfaction or dissatisfaction and prioritizing areas for enhancement.

6. **Customer Journey Mapping:** Understanding the customer journey is crucial for delivering a great experience. GetFeedback allows businesses to map out the various touchpoints and interactions that customers have, providing a holistic view of the customer experience.

7. **Closed-Loop Feedback:** The platform supports the concept of closed-loop feedback, where businesses can follow up with customers based on their feedback. This can involve resolving issues, expressing gratitude for positive feedback, or taking specific actions based on customer input.

8. **Customizable Dashboards:** Users can create custom dashboards to visualize feedback data in a way that suits their specific needs. This can help in tracking performance over time and sharing insights within the organization.

9. **Survey Templates:** GetFeedback offers pre-built survey templates for common use cases, which can be a time-saving feature for businesses looking to quickly deploy surveys for specific purposes.

10. **Security and Compliance:** Given the sensitive nature of customer feedback data, GetFeedback emphasizes security and compliance with data protection regulations. This can be reassuring for businesses concerned about the privacy and security of customer information.

In summary, GetFeedback is designed to be a comprehensive platform for understanding and acting on customer feedback. By providing tools for survey creation, feedback collection, integration with CRM systems, and actionable insights, it aims to support businesses in their efforts to improve customer experiences and drive business growth.”

the reasons behind this review :
Customer Experience Platform, Survey Creation, Feedback Collection, Integration with Salesforce, Real-Time Reporting, Actionable Insights, Customer Journey Mapping, Closed-Loop Feedback, Customizable Dashboards, Survey Templates, Security and Compliance