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https://thunderhead.com redirected to https//www.medallia.com during the time we crawled it. Medallia Experience Orchestration (MXO) is a platform designed to help businesses understand and act on real-time customer intent. It aims to enable companies to deliver personalized and relevant experiences to their customers across various channels. The platform's key features include: Real-Time Next Best Experience: MXO is designed to identify the most appropriate action for each customer in real time, based on their current needs and context. Converting Unknown Audiences: By analyzing anonymous online activity, MXO aims to help businesses understand customer interests and deliver relevant conversations. Optimizing Cost to Serve: MXO is designed to help operational teams manage simple resolutions efficiently, allowing them to focus on critical interactions. Inspiring a Purchase and Reacting in Real Time: The platform aims to guide businesses on how to use real-time insights to influence customer purchase decisions and react effectively. Journey Intelligence & Analytics: MXO provides tools for visualizing and analyzing customer journeys, helping businesses identify critical moments and improve the overall experience. Delivering Relevant Action at Scale: MXO is designed to help businesses orchestrate personalized experiences at scale, leveraging real-time insights and decision-making. Integration with Other Systems: Effective customer journey orchestration often requires communication with other systems, and MXO offers connectors and APIs for this purpose. Personalizing Customer Experience: The platform emphasizes the importance of personalization in customer experience and offers insights into intent-driven journeys. Modern Approach to Journey Analysis: MXO encourages businesses to adopt a modern approach to analyzing customer journeys, leveraging data and insights for improvement. The platform is positioned as a solution for various business roles, including account management, customer experience, marketing, and more. It is also tailored for different industries, such as finance, retail, and government. Overall, Medallia Experience Orchestration is presented as a comprehensive platform for understanding and acting on customer intent in real time, with a focus on delivering personalized and impactful experiences across the customer journey."

• Real-Time Next Best Experience, Converting Unknown Audiences, Optimizing Cost to Serve, Inspiring a Purchase and Reacting in Real Time, Journey Intelligence & Analytics, Delivering Relevant Action at Scale, Integration with Other Systems, Personalizing Customer Experience, Modern Approach to Journey Analysis, Tailored for Various Business Roles and Industries