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Tendfor is a company that offers a telephony solution for Microsoft Teams. It provides advanced features for contact centers and attendant consoles, all integrated within the Microsoft 365 cloud topology. The platform is designed to enhance communication and productivity for businesses using Microsoft Teams as their unified communications and collaboration (UCC) platform. Key Features: 1. **Native Teams Telephony:** Tendfor is specifically built to work seamlessly with Microsoft Teams, leveraging its capabilities for telephony and external communication. 2. **Contact Center Capabilities:** Tendfor offers advanced features for managing incoming and outgoing calls, including professional queues, mobile phone support, and routing capabilities. 3. **Attendant Console Support:** The platform includes a modern and efficient interface for switchboard attendants and contact center agents, enabling them to handle calls and provide excellent customer service. 4. **Mobile Workforce Support:** Tendfor is designed to support a mobile workforce, with smartphone apps, sim-ringing, and full Windows client for remote work. 5. **Administration and Reporting:** The web-based administration interface allows for easy setup and management of the contact center, including features like IVRs, wallboards, and detailed statistics and reporting. 6. **Integration with Microsoft 365:** Tendfor seamlessly integrates with Microsoft 365, leveraging its infrastructure and offering unique features for IT departments and M365 hosting. 7. **Constant Improvement:** The company emphasizes continuous improvement and the addition of new features to enhance productivity and reliability. Overall, Tendfor aims to provide a comprehensive telephony solution that complements and extends the capabilities of Microsoft Teams, particularly for businesses with complex communication needs, such as contact centers and distributed workforces. Its focus on integration, mobility, and advanced features sets it apart as a specialized solution for enhancing telephony within the Microsoft 365 ecosystem."

• Native Teams Telephony, Contact Center Capabilities, Attendant Console Support, Mobile Workforce Support, Administration and Reporting, Integration with Microsoft 365, Constant Improvement