WELCOME TO THE FEDERAL TRADE COMMISSION V. AMAZON.COM, INC. CASE NO. 2:23-CV-00932-JHC SETTLEMENT WEBSITE
\nImportant Notice to Amazon Prime Members You May Be Entitled to Compensation from a Court-Ordered Settlement.
\nPresident Trumpâs Federal Trade Commission (FTC) has reached a settlement with Amazon.com, Inc. regarding allegations that Amazon violated the Restore Online Shoppersâ Confidence Act in connection with Amazon Prime. Amazon settled the case without admitting liability.
About the Case:
\nOn September 25, 2025, the U.S. District Court for the Western District of Washington entered a $2.5 billion settlement reached by President Trumpâs FTC in the action titled, Federal Trade Commission v. Amazon.com, Inc., et al., Case No. 2:23-cv-00932-JHC.
\n\nThe FTC alleged that Amazon
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- Obtained consumersâ billing information before clearly and conspicuously disclosing material terms for Amazon Prime. \n
- Failed to obtain consumersâ express informed consent for Amazon Prime. \n
- Failed to provide simple mechanisms for consumers to cancel Amazon Prime. \n
Amazon defended the case and did not admit liability in the settlement.
\n\nEligibility and Process to Receive Payments
\n\nUnder the settlement reached by President Trumpâs FTC, refund payments to eligible consumers that subscribed to Amazon Prime will be paid in two groups: (1) the Automatic Payment Group and (2) the Claim Process Payment Group.
\nAutomatic Payment Group
\nYou are eligible for an Automatic Payment if:
\n1. You are a U.S. consumer who signed up for Prime between June 23, 2019 and June 23, 2025, and
\n2. You enrolled through a Challenged Enrollment Flow, and
\n3. You used no more than three Prime benefits in a 12-month period from June 23, 2019 and June 23, 2025.
\nConsumers within this group do not need to take any action to demonstrate their eligibility. Amazon is automatically sending payments to all eligible consumers. Consumers receiving Automatic Payments will be given compensation for Prime membership fees paid during the applicable timeframe up to $51. Automatic Payments are being distributed within 90 days of the court order (by December 24, 2025).
\nClaims Process Payment Group
\nThe window for filing claims for compensation under the settlement reached by President Trumpâs FTC opens on December 24, 2025. If you are eligible, you will receive notice by January 23, 2026. You are eligible for a Claims Process Payment if:
\n1. You are a U.S. consumer who signed up for Prime between June 23, 2019 and June 23, 2025, and
\n2. You used more than three but less than ten Prime benefits in a 12-month period from June 23, 2019 and June 23, 2025, and
\n3. You unintentionally enrolled through a Challenged Enrollment Flow or tried to cancel through the online cancellation flow but were unable to do so.
\nFor consumers not eligible for an automatic payment, you may be eligible to submit a claim for payment. If you are eligible to submit a claim, you will receive a notice either by email or in the mail. The notice will provide instructions on how to submit a claim.
\nTo be eligible to receive a Claims Process Payment, you will need to check a box on the claim form if one of the following two categories applies to you: you either (1) unintentionally enrolled in Prime or (2) tried to cancel through the online cancellation flow but were unable to do so. After the claim form is submitted, it will be reviewed for eligibility. Consumers whose claim form is approved will be provided compensation for Prime membership fees paid during the applicable timeframe up to $51.
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