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The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform provided by the Government of India for citizens to lodge their grievances related to service delivery by public authorities. It is a single portal connected to all the ministries/departments of the Government of India and states. The system is accessible 24x7 and also has a mobile application available for download. CPGRAMS allows citizens to track the status of their grievances using a unique registration ID provided at the time of registration. It also provides an appeal facility for citizens who are not satisfied with the resolution by the grievance officer. If the rating for the resolution is 'poor,' the option to file an appeal is enabled. The status of the appeal can also be tracked using the grievance registration number. However, there are certain issues that are not taken up for redress through CPGRAMS, such as RTI matters, court-related/subjudice matters, religious matters, suggestions, and grievances of government employees concerning their service matters, unless the prescribed channels have been exhausted. The system is designed to be transparent and accountable, and it is free for the public to file grievances. The website is designed, developed, and hosted by the National Informatics Centre, Ministry of Electronics & IT (MeitY), Government of India, and the content is owned by the Department of Administrative Reforms & Public Grievances. It is compatible with major browsers and is best viewed at a resolution of 1440 x 900. The site provides contact information for public grievances officers, including names, designations, and phone numbers. For reporting or support on technical issues, an email address is provided. The website also includes a disclaimer, website policies, and information about the web information manager. The last update of the website was on 30-01-2025, and it has had a significant number of visitors since 19-01-2024. Overall, CPGRAMS is a legitimate and official platform provided by the Government of India to address public grievances and ensure accountability and transparency in the redressal process."

• Official platform provided by the Government of India for citizens to lodge grievances. Single portal connected to all ministries/departments of the Government of India and states. Accessible 24x7 with a mobile application available for download. Allows citizens to track the status of their grievances using a unique registration ID. Provides an appeal facility for citizens not satisfied with the resolution by the grievance officer. Certain issues are not taken up for redress through CPGRAMS, such as RTI matters, court-related/subjudice matters, religious matters, suggestions, and grievances of government employees concerning their service matters, unless the prescribed channels have been exhausted. Designed to be transparent and accountable. Free for the public to file grievances. Website designed, developed, and hosted by the National Informatics Centre, Ministry of Electronics & IT (MeitY), Government of India. Content owned by the Department of Administrative Reforms & Public Grievances. Compatible with major browsers and best viewed at a resolution of 1440 x 900. Provides contact information for public grievances officers, including names, designations, and phone numbers. Email address provided for reporting or support on technical issues. Includes a disclaimer, website policies, and information about the web information manager. Last update of the website was on 30-01-2025. Significant number of visitors since 19-01-2024.