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USPS \"Incomplete Address\" Package Text Scam

Text message (SMS) • Impersonates USPS • Active since August 2026

A mass text-message campaign impersonating the United States Postal Service claims your package cannot be delivered because the delivery address is incomplete, and pushes you to a fake USPS website that harvests your personal details and charges your card under the guise of a small redelivery fee.

Example of this scam message

USPS: Your package is on hold due to an incomplete delivery address. Please confirm your details within 24 hours or the item will be returned to sender. Update here: [link to fake USPS site]

How this scam works

You receive an SMS that appears to come from USPS, claiming a package could not be delivered because your address is incomplete. The link leads to a convincing clone of the USPS tracking site. The fake site first asks you to confirm your name and address, then requests a small redelivery or service fee, typically under two dollars, paid by card. The real goal is not the fee: entering your card number hands the full card details, and often a follow-up one-time code, to the scammers, who then attempt much larger charges or sell the card data. The sending numbers and link domains rotate every few days, but the message template stays nearly identical across the entire blast.

Red flags to look for

  • USPS never sends unsolicited text messages with tracking links or requests for payment
  • The link domain is not usps.com — look-alike domains like usps-track, usps-redelivery or random hosts are used
  • A small redelivery fee is requested by card for a delivery problem you were never notified about by mail
  • Urgent 24-hour deadline pressuring you to act before thinking
  • You were not expecting a package, or the message arrives regardless of any real shipment

What to do if you received this

  1. Do not tap the link — delete the message and report it as junk
  2. If you want to check a real shipment, type usps.com into your browser yourself and use your tracking number
  3. If you entered card details, contact your bank immediately to block the card and dispute charges
  4. Forward the scam text to 7726 (SPAM) so carriers can block the sender
  5. Report the message to the USPS Inspection Service at uspis.gov/report

Frequently asked questions

Does USPS ever text you about a failed delivery?

USPS only sends tracking texts you explicitly signed up for, and those never contain links asking for personal information or payment. An unsolicited USPS text with a link is a scam.

I paid the small fee — what should I do?

Treat your card as compromised. Contact your bank right away to block the card, dispute the charge, and watch for follow-up charges. The fee itself is bait; the card details are the target.

Why did I get this if I am not expecting a package?

The messages are sent in bulk to millions of random numbers. Receiving one does not mean the senders know anything about you or any real shipment.

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